Research

Research Interests: Service operations management, platform operations and market design, strategic queueing and routing, behavioral operations, game theory

Published Works:

• Paid Priority in Service Systems: Theory and Experiments, with Elena Katok (2024) M&SOM 26(2):775-795 (preprint, SSRN)

• Service Networks with Open Routing and Procedurally Rational Customers, with Tingliang Huang and Yehua Wei. (2024) POM (preprint, SSRN) 

• Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination, with Pnina Feldman and Robert Swinney. (2023) Management Science 69(2):812-823 (preprint, SSRN).

• Strategic Open Routing in Service Networks, with Alessandro Arlotto and Yehua Wei. (2019) Management Science 65(2):735-750 (preprint, SSRN).
  Winner, 2019 MSOM Service Management SIG Best Paper Award
  Finalist, 2016 MSOM Student Paper Competition

Papers Under Review/Revision:

• Getting Out of Your Own Way: Introducing Autonomous Vehicles on a Ride-Hailing Platform, with Francisco Castro (SSRN) (under revision)

• Buy Now or Keep Renting? A Modular Estimation Framework for Renter Decisions in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, Dan Glasky, and Divakar Rajamani (SSRN) (under revision)

• Buyout Price Optimization in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, and Divakar Rajamani (SSRN) (under revision)

• Optimizing Service Operations with Price- and Density-Dependent Demand: A Copula-Based Approach, with Toghrul Rasulov and Shouqiang Wang (SSRN) (under revision)

Media Mentions:

• UTD Researchers Deliver New Recipe for Restaurant, App Contracts, UT Dallas News Center, May 20, 2022

• A Better Revenue Sharing System for Food Delivery Services, Fuqua Insights, January 11, 2023