Research

Research Interests:

• Service operations management

• Sharing economy platforms

• Behavioral operations

• Strategic queueing and routing

• Dynamic structural estimation

• Game theory

Articles in Peer-Reviewed Journals:

• Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination, with Pnina Feldman and Robert Swinney. (2023) Management Science 69(2):812-823 (preprint).

• Strategic Open Routing in Service Networks, with Alessandro Arlotto and Yehua Wei. (2019) Management Science 65(2):735-750 (preprint).
  Winner, 2019 MSOM Service Management SIG Best Paper Award
  Finalist, 2016 MSOM Student Paper Competition

Papers Under Review/Revision:

• Buyout Price Optimization in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, and Divakar Rajamani (submitted)

• Optimizing Service Operations with Price- and Density-Dependent Demand: A Copula-Based Approach, with Toghrul Rasulov and Shouqiang Wang (SSRN) (submitted)

• Getting Out of Your Own Way: Introducing Autonomous Vehicles on a Ride-Hailing Platform, with Francisco Castro (SSRN) (submitted)

• Buy Now or Keep Renting? A Modular Estimation Framework for Renter Decisions in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, Dan Glasky, and Divakar Rajamani (SSRN) (submitted)

• Service Networks with Open Routing and Procedurally Rational Customers, with Tingliang Huang and Yehua Wei (SSRN) (under revision)

• Redistributing Priority Payments in Service Systems, with Elena Katok (SSRN) (under revision) 

Media Mentions:

• UTD Researchers Deliver New Recipe for Restaurant, App Contracts, UT Dallas News Center, May 20, 2022