Service Networks with Open Routing and Procedurally Rational Customers, with Tingliang Huang and Yehua Wei. (2023) forthcoming in POM (preprint)
Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination, with Pnina Feldman and Robert Swinney. (2023) Management Science 69(2):812-823 (preprint).
Strategic Open Routing in Service Networks, with Alessandro Arlotto and Yehua Wei. (2019) Management Science 65(2):735-750 (preprint).
Winner, 2019 MSOM Service Management SIG Best Paper Award
Finalist, 2016 MSOM Student Paper Competition
Papers Under Review/Revision:
Paid Priority in Service Systems: Theory and Experiments, with Elena Katok (SSRN) (submitted)
Buyout Price Optimization in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, and Divakar Rajamani (SSRN) (submitted)
Optimizing Service Operations with Price- and Density-Dependent Demand: A Copula-Based Approach, with Toghrul Rasulov and Shouqiang Wang (SSRN) (under revision)
Buy Now or Keep Renting? A Modular Estimation Framework for Renter Decisions in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, Dan Glasky, and Divakar Rajamani (SSRN) (under revision)
Getting Out of Your Own Way: Introducing Autonomous Vehicles on a Ride-Hailing Platform, with Francisco Castro (SSRN) (under revision)
UTD Researchers Deliver New Recipe for Restaurant, App Contracts, UT Dallas News Center, May 20, 2022