Service operations management
Sharing economy platforms
Strategic queueing and routing
Dynamic structural estimation
Articles in Peer-Reviewed Journals:
Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination, with Pnina Feldman and Robert Swinney. (2023) Management Science 69(2):812-823 (preprint).
Strategic Open Routing in Service Networks, with Alessandro Arlotto and Yehua Wei. (2019) Management Science 65(2):735-750 (preprint).
Winner, 2019 MSOM Service Management SIG Best Paper Award
Finalist, 2016 MSOM Student Paper Competition
Papers Under Review/Revision:
Buy Now or Keep Renting? A Modular Estimation Framework for Renter Decisions in the Rent-to-Own Business, with Milad Armaghan, Metin Çakanyıldırım, Dan Glasky, and Divakar Rajamani (SSRN) (submitted)
Getting Out of Your Own Way: Introducing Autonomous Vehicles on a Ride-Hailing Platform, with Francisco Castro (SSRN) (under revision)
Service Networks with Open Routing and Procedurally Rational Customers, with Tingliang Huang and Yehua Wei (SSRN) (under revision)
Redistributing Priority Payments in Service Systems, with Elena Katok (SSRN) (under revision)
UTD Researchers Deliver New Recipe for Restaurant, App Contracts, UT Dallas News Center, May 20, 2022